W.H. Bender & Associates Restaurant Consultant and Foodservice Consulting
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TotalView Best Practices Audit™ (TBPA)

The TotalView Best Practices Audit is an extremely detailed, diagnostic analysis of your management teams abilities, as well as the need for additional tools, systems, and infrastructure to increase sales and profitability. All operating systems are evaluated.

The TotalView Best Practices Audit™ includes a critique of:

  • FutureView™ Vision
  • Brand Architecture/Marketing
  • Leadership Structure
  • Culinary & Menu
  • Service Execution
  • People & Human Resources
  • Training & Development
  • Managers Who Are Leaders
  • Unit Facilities Design
  • Financial & Economics

The deliverable is a TBPA report and includes:

  • Methodology & Objectives
  • Executive Summary
  • Restaurant Best Practices 10 Core Competencies Findings & Recommendations
  • Restaurant Best Practices Audit Scorecard
  • Conclusions
  • Recommended Next Steps
  • Resources & Exhibits

The TPBA is our recommended first step for operations reengineering and turnaround situations. Significant advance work (data preparation) by your team is required. WHB&A will also need complete access to all company and financial information.