December 22, 2015 – It’s Christmas week so everyone is jamming getting restaurant sales up and delivering on brand promise (We Hope). So this will be a short post. As I have written previously, it’s a real honor to work with CEO and Executive Producer Paul Barron and the Foodable WebTV Network Team. Eric Norman, FCSI […]
On October 27, W.H. Bender & Associates’s Founder, William H. Bender, FCSI volunteered at the California Restaurant Association Education Foundation’s 2015 FIT™ Day at Pacific Grove High School. Industry volunteers arrived in 56 high school culinary classrooms across California to teach Force In Training™ and share personal anecdotes on topics such as professionalism, teamwork, workplace communication […]
Source: What happens when a city raises its minimum wage 36%? | National Restaurant Association
September 15, 2014 Speed of Service is a critical factor when “delivering brand” to Guests. When and how did I learn about this topic? Long before the National Restaurant Association started ProStart there were some school districts teaching home economics classes in high school. I attended Richard Montgomery High School in Rockville, Maryland. I decided to take […]
August 12, 2014 Original Posting Date – Developing a Restaurant Digital Policy Few things can ruin a restaurant guest experience faster than a loud, vocal person on a digital device unaware or oblivious that there is person or party being disturbed. Another area of concern are the multiple beeps, chirps, and notification sounds of […]
It is always rewarding to read a book and discover that you have gained valuable knowledge that can be applied in your life or your career. Here are my Top 10 Books for training and learning for anyone in or entering the restaurant industry. These select books are excellent resources for any owner or manager. […]
