The most important issues are the ones that never show up on a spreadsheet.
After Bill Bender implemented his Sequence of Service Program, customized to incorporate our culture, values and operational policies, we were so impressed that we continued to work with him on the many operational issues all restaurateurs deal with. Bill’s no-nonsense, hands-on seminars are not only effective, but his unique style has become the highlight of any new program we implement!
Pam Gruen
Vice President
Erik’s DeliCafé, Inc.
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